ALWAYS THE SUN BOUTIQUE
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed below are only estimations. ALWAYS THE SUN BOUTIQUE is not responsible for any delays caused by the carrier, especially during high-volume periods. ALWAYS THE SUN BOUTIQUE can never guarantee a delivery date.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
If you have not received your package within 7 business days of placing the order, email email@example.com with your Full Name and Order Number and we'll look into the matter immediately!
ALWAYS THE SUN BOUTIQUE is not liable for lost packages if you opt for standard delivery.
DELIVERY TIME FRAMES
We cannot guarantee delivery times. However, you should receive your delivery within the following time frames: (note: business days). All parcels are sent with Australia Post
- $8 Standard shipping
- $11 Express Shipping
- FREE EXPRESS SHIPPING on all orders over $100.00
- Australia (metropolitan areas) - Express - usually next business day; ( 1 - 3 days, rural areas)
- Australia (metropolitan areas) - Standard - Usually 3 business days
- Australia (regional areas) – between 3 and 7 days
- $20 STANDARD POST
- $30 EXPRESS POST
International Orders (other than NZ)
- $25 Standard Shipping for all orders under $250
- $35 Express Shipping for all orders under $250
International (standard) - 7-10 business days
International (express) - 2-3 business days
Once your order is packed and leaves our office, you will receive an automated email with you tracking details to track your parcel with Australia Post - www.auspost.com.au/track
If you have purchased an item that is on pre-order along with other items, they will all be sent together once the pre-order item has arrived. If you wish to receive the item that is in stock earlier, please purchase separately.
All international orders are sent with Australia Post. All international orders are registered & require a signature upon delivery. In the event that an attempted delivery is made, you will be required to collect your item at your local post office. Customer will be responsible for any customs or import charges. Delivery time excludes customs clearance delays for your country. Delivery times are typically 7 - 10 days (standard delivery) depending on your country. Please email if you would like an exact arrival time. Express is 2 - 5 days. Note: these are business / working days
NOTE: Sometimes parcels can take longer than expected to arrive for international orders, depending on your postal service and customs clearance times. We are not responsible for this and customers need to be aware that we will not refund orders that take longer than expected.